Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it. It must be unused, with tags attached, and in the original packaging. You must also have your receipt or proof of purchase.
To initiate a return, please contact us at hello@hokostore.com.
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items sent back to us without a return request first will not be accepted.
You can always contact us with any questions about returns at hello@hokostore.com
Damage and Issues
You must inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and have it corrected.
Exceptions/Non-Returnable Items
Customized products (such as special orders or personalized items) cannot be returned. Please contact us if you have any questions about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Exchanges are not accepted.
EU 14-Day Cancellation Period Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without explanation, if the item is shipped to the EU. As above, your item must be in the same condition as when you received it. It must be unused, with tags attached, and in its original packaging. You must also have your receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and will let you know whether or not your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and post.
If it has been more than 15 business days since we approved your return, please contact us at hello@hokostore.com.
